At ELLEVEN SALON we cherish your time, and that of our team. We believe your appointment time is very valuable. We hold the appointment time specifically for you, and if you must cancel or reschedule your appointment, we kindly ask you give us 24 hour notice.
All new guests must provide a credit card to hold an appointment, as well as lengthy color appointments. Guests who have previously not upheld the cancellation policy will also be required to provide a credit card to hold an appointment.
Any no shows / cancellations made less than 24 hours notice, will be charged the full cost of their missed services.
Appointments made within 24 hours, needing a cancellation (in the same day), must cancel 4 hours prior to the appointment time, or will be charged a flat fee of $50 for hair cut services and $100 for hair color services.
Those who no show appointments and those that cancel less than 24 hours are considered missed appointments. Missed appointment must be paid for to reserve another appointment.
The cancellation policy allows us time to inform guests on our wait-list of any availability, and allows our team to adjust their schedule accordingly.
As a courtesy, ELLEVEN SALON will send out a reminder E-mail, and a text message 48hrs prior to your appointment to confirm. If ELLEVEN SALON cannot reach you, it is your responsibility to remember your appointment date and time in order to avoid missed appointments and cancellation fees.
We reserve the right to reschedule any service that is 15 minutes late or later to another appointment time.
RETURNS FOR PRODUCTS
Purchased items can be returned for a product of equal or lesser value within 14 days of the original purchase date, with a valid receipt. To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. Your item must be in the original packaging.
We are not responsible for lost, stolen, or damaged personal items. Smocks and capes are available for you to change into prior to color services to protect valuable clothing.
NEW CLIENT CONSULTATION
Our goal as hair professionals here at ELLEVEN SALON, is to not only to meet, but exceed the expectations of our clients.
To ensure that we as professionals can deliver optimal results each and every time, we require that first time customers, requesting a specialty hair color service, first come in for a consultation appointment to meet with a stylist and discuss hair goals before scheduling the actual hair appointment.
We do this because hair can vary in length, density, and color. So that we can best meet our clients’ needs, this 10-15 minute consultation before the actual appointment will help to set expectations as to what service is required, approximately how long the service will take, and approximately what it will cost.
A consultation does not assume that a particular service can or will be performed. In rare cases, if our stylist feels that a client’s expectations cannot be met, we reserve the right, in our professional position, to kindly refuse service.
REFUNDS ON SERVICES
Client satisfaction is our utmost priority. We take extra time to consult with our guests prior to any color service. And because results can vary, as will be discussed thoroughly in every consultation, we are unable to offer refunds for services performed by our professionals. In the event that the results were not satisfactory, we promise to take every step to adjust the cut or color to suit the individual, within reason.